Has it been 15 days since the receipt of the item?
Has the item been worn?
Has the item been washed?
Is the item damaged/dirty?
If NO we can exchange!!!
- Firstly send us an email regarding your return so that we are expecting your item and process it quicker when we do receive it.
- Pack the item together with your order number and order name (legible letter)
If you would like an exchange then write “Exchange” and state the details of the exchange. Example. Exchange – I would like black instead of a white.
For any exchanges we ask that you pay a new shipping fee to cover the cost of reposting the exchanged item back to you. You will be emailed an invoice through PayPal or credit card for the amount and will only be sent the exchange once this has been payed.
If you don’t write your order number or name we don’t have any way to know the order is yours so without this information we will be unable to process your exchange.
Once you have completed those steps place the item and returns note in a postage bag/envelope and send them to our returns address at:
rua da liberdade 689